Effective date: 11 January 2024

Booking Terms & Conditions

All bookings made with AG Holiday Sdn. Bhd. on the website agbook.my are subject to these Terms and Conditions.
By making a booking, the Customer agrees to abide by all terms and conditions listed on this page.

All prices are displayed in Malaysian Ringgit (RM). Customers are required to make full payment for all bookings prior to the date of trip.

Booking Process

  • A booking is only considered by AG Holiday Sdn Bhd as valid:
    • once the pre-payment (from customers that chose partial payment method); or
    • the full payment is received .
  • The customer is obliged to provide valid and complete details during the booking process.
  • AG Holiday Sdn Bhd shall not be held liable for any issue arising from incomplete or invalid data provided by customer.
  • Customers have the flexibility to choose between full payment or partial payment for their bookings.

Payments

  • For partial payments, the booking will be confirmed upon receipt of the pre-payment. The specific amount of the pre-payment depends on the selected package and the total number of passengers.
  • Upon receiving the pre-payment, an email containing the booking details will be sent to the customer, serving as the confirmation of the booking.
  • The full payment must be completed at least 24 hours before the scheduled trip to secure the reservation.
  • All payments should be done via online banking through the link provided on the website or in the email unless specified otherwise.
  • For alternative payment channels, customers are advised to consult with the sales department for guidance.

Contact Information

For any enquiries or clarifications, feel free to reach out through the following channels:

  • Email: sales@angkagemilang.com
  • Phone:
    • +6019-3941929 (Fahmie Khalilie)
    • +6019-2827465 (Nazrudin)
    • +6019-2827352 (Zjulaika)
  • Office Address:
    Lot 4068, Kg. Bukit Chalok,
    22120 Bandar Permaisuri,
    Setiu, Terengganu,
    Malaysia
  • Office Hours:
    • 09:00 A.M – 05:30 P.M
    • Open daily, except Wednesday or Public Holidays.

Changes to Terms and Conditions

The terms and conditions outlined herein are subject to change at the discretion of AG Holiday Sdn Bhd. Any modifications will be communicated through the following channels:

We recommend reviewing the terms and conditions regularly to stay informed about any updates. If you have any inquiries or require clarification, please contact our customer support team using the details provided above.

 
 

Rescheduling Policy

  1. The Customer can reschedule the trip by filling and submitting the form at the following page: link.
  2. Rescheduling is allowed at no additional cost, provided that the following conditions are met:
    1. The Rescheduling Request is submitted at least twenty-four(24) hours before the original date of the trip. For example:
      1. If the booking is for a daytrip on 2024-03-01, the rescheduling request must be submitted by 11:59 PM, 2024-02-28;
    2. One of the following is true:
      1. The trip has never been rescheduled by the customer before; OR
      2. The trip has been rescheduled ONCE by the customer;
    3. Any previous rescheduling initiated by AG Holiday Sdn Bhd for any reason such as, but not limited to, bad weather or technical issues does not count towards the conditions stated in (B)
  3. A fee of RM 25 will be imposed per rescheduling done that does not meet the criteria laid out above.

Cancellations & Refunds Policy

Cancellation Policy

  1. The customer can cancel the trip before its commencement by informing AG Holiday Sdn Bhd in advance.
  2. The amount refundable for such cancellations is as detailed in the refund policy below.

Refund Policy

  1. The customer will have to fill in the refund application form at the following page: link.
  2. The customer is obligated to provide accurate data. Failure to do so may result in refund application being rejected or delayed.
  3. Please give us three(3) working days to process your application. Once your application is approved, your refund will be transferred to the account provided by the customer in the application form on the next Monday or Friday.
  4. For any packages that include third-party accommodations, no refund will be provided.
  5. The refundable amounts are as shown in the table below.
DAY(S) BEFORE TRIP DEPOSIT FULL PAYMENT
More than 4 days✅✅
1 to 3 days❌✅
Less than 24 hours❌❌
  1. In specific circumstances listed below, the amount paid can be refunded:
    1. Customer’s bank account being debited multiple times or an amount that is different from the amount shown in the invoice received by the customer due to technical error. In such cases, the excess amount paid would be refunded to the customer.
    2. Duplicate bookings due to unsuccessful payment on the first attempt. In such cases, the duplicate booking will be cancelled by AG Holiday Sdn Bhd and any duplicate payment will be refunded to the customer.

Early Bird Promotions Terms & Conditions

  1. Booking Period:
    • This promotion is valid for reservations made between November 11, 2023, and January 31, 2024.
  2. Travel Period:
    • This promotion is applicable for selected dates between February 15, 2024 and October 31, 2024.
    • Please refer to the calendar on the booking page for available dates.
  3. Payment Terms:
    • A pre-payment of RM 10 per person (pax) is required upon placing the booking
    • Full payment required at least 24 hours before the scheduled trip.
  4. Availability and Limits:
    • This promotion is subject to seat availability, capped at 70 seats daily, with a total limit of 1200 seats.
    • No additional passengers may be added once the booking is confirmed. The customer need to place another booking in case of passenger addition.
  5. Pricing:
    • Weekday price is RM 109 for adult, and RM 89 for child and senior guest.
    • Weekend price is RM 115 for adult, and RM 95 for child and senior guest.
  6. Rescheduling and cancellations:
    • For any rescheduling from weekday to weekend, the difference in price will be borne by the customer.
    • No refund on the price difference for rescheduling from weekend to weekday.
    • Any rescheduling, cancellations and refunds are subject to the standard policies, unless in conflict with promotion-specific terms & conditions.
    • No refund for any booking cancellation made by the customer for this promotion.
    • AG Holiday Sdn Bhd reserves the right to reschedule the trip at any time without prior notification.
  7. Force Majeure:
    • In the event that performance of this agreement is delayed or prevented by any cause reasonably beyond AG Holiday Sdn. Bhd.’s control, including without limitations, any acts or orders of government authorities; fire, bad weather, flood or explosion, breakdown of the vessel; necessary and essential maintenance; arrest or seizure and legal process; strike or other restraint of labor from whatever cause, AG Holiday Sdn. Bhd. shall be discharged of its obligation to provide rental or other services.
    • In the event of cancellation due to force majeure, affected customers may be offered the option to reschedule or receive a voucher, subject to company discretion and resource availability.
    • AG Holiday Sdn Bhd will not be held liable for additional costs or losses incurred by customers due to force majeure events.
  8. Terms Amendment:
    • AG Holiday Sdn Bhd reserves the right to amend these terms & conditions without prior notice.

Privacy Policy for AG Holiday Sdn. Bhd.

At AG Holiday, accessible from agbook.my, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by AG Holiday and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in AG Holiday. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

AG Holiday follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, AG Holiday uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of AG Holiday.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on AG Holiday, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that AG Holiday has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

AG Holiday’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

AG Holiday does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.